01691 626262

TG Group, Credit Control Assistant – Ellesmere, Shropshire

The Tudor Griffiths Group is one of the largest privately owned suppliers of construction and building materials in the UK, with Concrete Plants, Quarries and Builders Merchant depots located through North & Mid Wales, Shropshire, Cheshire and the West Midlands.

A family business, established in 1874, the company continues to expand its operations and strives to consistently improve the quality of the products and services we provide to our customers through innovation and hard work.

Credit Control Assistant

We currently have a vacancy in our Customer Care Team at our head office near Ellesmere.

Your role in Customer Care will include:

  • Maintaining a positive, emphatic and professional attitude towards customers at all times.
  • Communicating effectively with colleagues throughout the Company Group.
  • Handling customer complaints promptly via telephone and email and action appropriately with follow up to ensure resolution.
  • Timely and effective debt collection minimising Company risk.
  • Monthly reporting of overdue debt.
  • Action monthly statements runs.
  • Post and allocate daily cash receipts to accounting systems.
  • Daily reconciliation of card transactions.
  • Processing customer card transactions.
  • Open and maintain customer account information to accounting systems.
  • Raise manual invoices
  • Keep records of customer interactions on accounting systems.
  • Ensure unallocated cash is kept to a minimum.

Key skills required:

  • Ability to multi-task, prioritize, and manage time effectively.
  • Calm, confident manner to handle potentially uncomfortable conversations.
  • Competence in Microsoft Office products, XL and accounting software programmes.
  • Strong telephone contact handling skills and active listening.
  • Target driven.

Previous experience in credit control is not necessary for this position. This would be an ideal role for someone with previous administration experience looking for a new challenge.

If you would like to share in our success in a hardworking and friendly environment then please email your CV with a covering letter to carla.jackson@tggroup.co.uk or post to Carla Jackson, TG Group, Wood Lane, Ellesmere, Shropshire SY12 0HY. 

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